Theme demo file for Quattro automobile not installing

[johnson2893Participant]

Hi please I followed the documentation to install the light skin theme demo file for Quattro its no importing, I also tried manually same error 500 internal server error; i also deactivated jetpack and tried it again as seen in this forum still the same issue please help out

 

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[Support teamKeymaster]

Hi.

Please, give me the site url and admin access.

[johnson2893Participant]

have sent to the mail as requested

[Support teamKeymaster]

Can you give me ftp access?

[johnson2893Participant]

ftp access how?

 

[johnson2893Participant]

let me just give you access to the hosting account via email please check your mail

[Support teamKeymaster]

ok

[johnson2893Participant]

have done that

[johnson2893Participant]

check your mail please