Options under Customize menu not available after wordpress update.

[manishlsParticipant]

Nordis Version: 2.3.0 (Free)

WordPress 5.4.1 running Nordis theme.

 

 

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[Support teamKeymaster]

Hi.

We don’t have a free version. This is a pirated version and we don’t know what changes were made to this theme. But in general, everything should remain.

[manishlsParticipant]

Hi Alexey,

Thanks and Strange, if i purchase the theme do i have to make changes to the complete site.

and second the purchase should be done from Envato Market, rght?

[Support teamKeymaster]

I hope your theme version without changes and viruses. And you just need to upload our theme to the server.

[manishlsParticipant]

Hi Alexey,

Back to bug you, Sorry.

The purchase has been been done. Now need help in simplifying the site and to get a scan of the site by you.

[Support teamKeymaster]

Please, give me the site url and admin access.

[manishlsParticipant]

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[Support teamKeymaster]

Can you give me ftp access?

[manishlsParticipant]

FTP? ok, but is there any specific page which we are editing or changing?

[manishlsParticipant]

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[Support teamKeymaster]

Is staging your folder in the wp root?

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[Support teamKeymaster]

The theme updated. The old theme folder is nordis_.

[manishlsParticipant]

Yes, Staging was used earlier to enhance the speed of the site. But now no need can be trashed.

[manishlsParticipant]

Yes, Staging was used earlier to enhance the speed of the site. But now no need can be trashed.

Kool & Thanks for the help. You rock man. 🙂

Now as we up and good with the licensed theme, the original issue still persists as there are no options other than  widgets under Appearance >customize.

[Support teamKeymaster]

Please, clear the browser cache.

[Support teamKeymaster]

For feature theme updates you can use Envato Market plugin.

Call/chat support is only available for paid customization.

[manishlsParticipant]

Great. all set for Now. I am closing this ticket.

Its great to meet you, Alexey. Nice work and thank you again.

[Support teamKeymaster]

You are welcome)