edit home (HELP)

[sofybellotaParticipant]

Hi, I was editing my website and I don’t know what happened, but when I edit something on the HOME page, and I put save, I get an error (image attached). Please help URGENT

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[Support teamKeymaster]

Hi.

Please, make database backup and update wordpress to the latest version.

[sofybellotaParticipant]

Hello, I already update the wordpress, and the error continues to appear, when I want to edit something in ¨home¨, please your urgent help.

Thank you.

[sofybellotaParticipant]

please helpp!!!

[Support teamKeymaster]

Please, give me ftp access.

[sofybellotaParticipant]

Can’t solve with the wordpress accesses? I send you the information

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[Support teamKeymaster]

The reason is this setting https://take.ms/OY0Jj

[sofybellotaParticipant]

Hello, I send the accesses to the FTP. Please your urgent help. If the reason is the link in the image, I still can’t change it, because it was just a mistake in everything I wanted to edit on the HOME page.
PLEASE HELP!!!!

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[sofybellotaParticipant]

PKEASE HELP PLEASEEEE

[Support teamKeymaster]

Please, give me ftp host

[sofybellotaParticipant]

now I get error on the whole website 🙁

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[Support teamKeymaster]

Yes, I need to rename file via ftp to fix this.

[sofybellotaParticipant]

send access to cpanel

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[Support teamKeymaster]

Or rename nordis\pixtheme\admin\customizer\header_.php to header.php

[sofybellotaParticipant]

I sent him the accesses that he requested to fix the website, now it comes out as well as next to the image

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[sofybellotaParticipant]

The error continues to appear, please, I already sent you the accesses to help me fix it.

PLEASEEEE 🙁

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[sofybellotaParticipant]

hello?????

[Support teamKeymaster]

I’m trying to fix a bug. I checked it on our demo, everything works. Do you have any other sites on this hosting?

[sofybellotaParticipant]

Currently there is the old site in the main domain, and this new one that you want to update when it is ready

[Support teamKeymaster]

Does the old site use wordpress?

[sofybellotaParticipant]

no

[Support teamKeymaster]

I need to check this on empty wordpress on your server.

I suggest making a full backup of the site with the all-in-one plugin, resetting WordPress, activating only one wpbakery plugin and checking whether this page will be saved. If this doesn’t work on a clean WordPress, then it’s all about the server settings. Else we restore the backup and search the reason in wordpress settings.

[sofybellotaParticipant]

OK

[Support teamKeymaster]

It doesn’t work on a clean WordPress. Something with the server settings.

It’s easier to make a widget for an image than to look for a problem.

[sofybellotaParticipant]

excuse me, did you download the website?

[Support teamKeymaster]

Use this widget instead https://take.ms/wtvsP

[sofybellotaParticipant]

thanks, it already works, and there is no problem on the web. But the responsive of these images is not acting on the web. (attached image)

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[Support teamKeymaster]

Try to clear the browser cache on mobile.