can't access website personalisation on WordPress new version 5.3

[siax18Participant]

Hi

I’ve just upgraded my WordPress to 5.3 and now I can’t access the personalize options of the theme…

globalehypnose.com

thanks,

[siax18Participant]

here are my user infos. watch out, this is a live version 😉

Private Content Hidden

[siax18Participant]

also, i cannot access the padding options in the tab PixAdvanced for the row in the contact page

Link to the page : https://globalehypnose.com/nous-joindre/

I want to remove the above and below padding.

 

thx.

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[siax18Participant]

I’ve downgraded to wordpress 5.2 and everything is working. if you want, i can provide a database so you can test on the new wordpress release as a lot of feature are bugging on that release…

[Support teamKeymaster]

Hi.

Yes, I test it on wordpress 5.3 and see this problem. But the cause has not yet been determined. Perhaps the problem is in the plugin WPBakery Page Builder itself. Then we’ll have to wait for the update. But I will look for the cause of this error.

[Support teamKeymaster]

Find the problem. Try it now.

[siax18Participant]

just upgraded to 5.3… it’s not working

the place to personalize the theme doesn’t work as well…

[Support teamKeymaster]

Try now.

[siax18Participant]

still not working (personalize section)

[Support teamKeymaster]

https://take.ms/deSga

What exactly isn’t working?

[siax18Participant]

it’s working now… maybe a cache thing… ?

weird, thanks for the support Alexey !

[Support teamKeymaster]

Glad to help)