Booked Plugin by Boxy Studio has encounter the problem.

[dechlabenvatoParticipant]

Hello Nordis,

This email is regarding the problem we are facing in one of your plugin Boxy Studio. When we are using this plugin it encounters the the problem and our server got take more loads and stops.

We have attached the 2 screenshots please check that before using plugin and after using plugin the site health is dangerously effects and due to this we faced severe times server down issue.

We are requesting you to check this and resolve this bug in the plugin of the theme in Nordis. From when we are purchased this theme we encounter this issue.

So please requesting to you resolve this issue. And get back to us as soon as possible 🙂

Regards,

Dech Labs

 

 

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[Support teamKeymaster]

Hi.

Please, give me site url and admin access.

[dechlabenvatoParticipant]

We have replied in email please check.

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[Support teamKeymaster]

Yes, I see. Thanks.

[dechlabenvatoParticipant]

Our site is stopped working.

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[Support teamKeymaster]

I just updated the plugin.

Update the theme first. Then disable unused plugins. The page load time is three times longer with your plugins. And a very long server response. Ask your provider about the problem.

[dechlabenvatoParticipant]

Okay From Where we can update the theme. Means download from themeforest or in wordpress dashboard

 

[Support teamKeymaster]

Download from themeforest or with Envato Market plugin.

[dechlabenvatoParticipant]

Okay if we download the theme and install it. So does our custom coding which we have done in website will remove. Please guide in this.

 

[Support teamKeymaster]

Did you edit any files in the theme?

[dechlabenvatoParticipant]

I think the problem is solved. If anything needed will contact you. Thank you for your timely support. Liked the professional support.

[Support teamKeymaster]

You are welcome)

[dechlabenvatoParticipant]

Hello We are encounter the same problem. When using the website it is taking more loads. And effect other sites also. When we deactivate the plugin it works properly.

Hereby attaching the 2 screenshot before and after the plugin please check and resolve this plugin issues. As it affects our other sites also.

Looking forward to here from you soon.

Regards,

Dech Labs

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[Support teamKeymaster]

Hi.

Okay, we will inform the plugin authors about this problem.

Thanks.

[dechlabenvatoParticipant]

Please let us know when this issue solve. And try to resolve this issue as soon possible. As we have have disabled the plugin from the website and we need this to activate and handover to our client.

 

[dechlabenvatoParticipant]

Hello What we have to do next.

Waiting for your response.

[Support teamKeymaster]

Hi.

I wrote to the authors of the plugin and wait for them to respond.

[dechlabenvatoParticipant]

Hello, How much time it takes to respond please try to contact the plugin author. If you have any other medium to contact them please try to contact them and try to resolve this issue as soon as possible as whole project is stopped due to this one issue.

[Support teamKeymaster]

Hi.

We create a personal ticket with this problem today. And this author’s response time can be up to 2 business days. Please, wait.

[Support teamKeymaster]

Hi.
They closed ticket without any response. You can use the plugin only as is.

[dechlabenvatoParticipant]

Hello,

So what we have to do now.

[Support teamKeymaster]

I think you can use it with errors.

[dechlabenvatoParticipant]

Because we can not use this theme without the booking plugin. Or give us some alternative plugin for it.

[Support teamKeymaster]

These errors do not affect the plugin work.

[dechlabenvatoParticipant]

Yes we know it will work. But due to this plugin it affects our server and other site hosted on it. Because due to this error the loop in this plugin is continuously running. And effects our server load.

So I request to please give us some permanent solution of it.

[Support teamKeymaster]

You can try one of these:
https://codecanyon.net/item/bookly-booking-plugin-responsive-appointment-booking-and-scheduling/7226091
https://codecanyon.net/item/bookmify-appointment-booking-wordpress-plugin/23837899
https://codecanyon.net/item/bookme-pro-wordpress-appointment-booking-and-scheduling-software/23939246

If it doesn’t suit you, we can only make a refund.

[Support teamKeymaster]

Booked plugin author’s response:

Neither of these issues will cause problems with the plugin or your site. You can safely ignore them for now. I do plan on going through and resolving them in an upcoming update.

[Support teamKeymaster]

Installing the following plugin provided the solution:
WordPress Native PHP Sessions by Pantheon