can't access website personalisation on WordPress new version 5.3

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5 years, 2 months ago siax18
Participant

Hi

I’ve just upgraded my WordPress to 5.3 and now I can’t access the personalize options of the theme…

globalehypnose.com

thanks,

5 years, 2 months ago siax18
Participant

here are my user infos. watch out, this is a live version 😉

Private Content Hidden

5 years, 2 months ago siax18
Participant

also, i cannot access the padding options in the tab PixAdvanced for the row in the contact page

Link to the page : https://globalehypnose.com/nous-joindre/

I want to remove the above and below padding.

thx.

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5 years, 2 months ago siax18
Participant

I’ve downgraded to wordpress 5.2 and everything is working. if you want, i can provide a database so you can test on the new wordpress release as a lot of feature are bugging on that release…

5 years, 2 months ago Support team
Keymaster

Hi.

Yes, I test it on wordpress 5.3 and see this problem. But the cause has not yet been determined. Perhaps the problem is in the plugin WPBakery Page Builder itself. Then we’ll have to wait for the update. But I will look for the cause of this error.

5 years, 2 months ago Support team
Keymaster

Find the problem. Try it now.

5 years, 2 months ago siax18
Participant

just upgraded to 5.3… it’s not working

the place to personalize the theme doesn’t work as well…

5 years, 2 months ago Support team
Keymaster

Try now.

5 years, 2 months ago siax18
Participant

still not working (personalize section)

5 years, 2 months ago Support team
Keymaster

https://take.ms/deSga

What exactly isn’t working?

5 years, 2 months ago siax18
Participant

it’s working now… maybe a cache thing… ?

weird, thanks for the support Alexey !

5 years, 2 months ago Support team
Keymaster

Glad to help)

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can't access website personalisation on WordPress new version 5.3

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Community Forums

Please use one topic for only one question. Please use one topic for only one question. Please use one topic for only one question.

can't access website personalisation on WordPress new version 5.3

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Please use one topic for only one question.

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Please use one topic for only one question.