Website loading error

[lineaonlineParticipant]

Hello, a few days ago I bought the theme and installed it, I have also imported a demo, but there is a problem with the initial “loading”, it always stays there loading and does not access the content.

The web address is HERE as you can see, 1 or 2 times it works, but the rest, it is blocked in the “loading”. How can I solve it?

Is there an option to remove the “loading” from the code so that it doesn’t crash? If I don’t solve it, can I claim the cost of the theme and cancel it from my ThemeForest library?

Thanks.

[Support teamKeymaster]

Hi.

Please, give me admin access.

[lineaonlineParticipant]

OK. Thanks.

Private Content Hidden

[Support teamKeymaster]

Please, check now.

Preloader setting is here https://take.ms/gzoE7. Apariencia -> Personalizar

[lineaonlineParticipant]

Perfect, thank you very much.
Why is the “loading” blocked? I don’t understand why sometimes he agrees and sometimes he doesn’t.

[Support teamKeymaster]

You are welcome.

Is this problem still there?

[lineaonlineParticipant]

Hello,

No, the problem is solved by deactivating the “loader”, but I would like to know why it does not work for me.

I would like it to work and be able to customize it, but if it doesn’t let me access the web, I don’t understand its programming so it won’t work.

Thanks

[Support teamKeymaster]

Hi.

The problem is related to the update of jquery in wordpress. We replaced the load() function with ready() and this fixed the problem. I don’t have infinite loading on the pages of your site when the preloader is enabled.

Try to clear the browser cache and check again.