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Homepage/Forums/Nelva – Multipurpose WordPress Theme/Unable to Install theme

Unable to Install theme

This topic is: not resolved
Viewing 8 posts - 1 through 8 (of 8 total)
  • 8 years, 7 months ago Anonymous

    I have tried uploading theme via WordPress upload but its times out at 90% then times out. I also try to upload it via ftp but when i try to live view the theme, I get a blank white screen (See attachment). I also (just to troubleshoot) tried to activate it on a secondary site that im builidng and it completely killed the site. Pretty much every time I go to the site now i get the following error:

    dj-dannyb.com is currently unable to handle this request.

    HTTP ERROR 500

    8 years, 7 months ago Support team
    Keymaster

    Hi

    Please give me admin access

    Thanks

    8 years, 6 months ago Anonymous

    I have added the login information in private content

    Private Content Hidden
    8 years, 6 months ago Support team
    Keymaster

    Please give me site url and also ftp access if site not work

    Thanks

    http://help.pix-theme.com/knowledge-base/example-ftp-accesses/

    8 years, 6 months ago Anonymous

    I have attached Ftp and Site login information.

    Thank You

     

    Private Content Hidden
    8 years, 6 months ago Support team
    Keymaster

    First please check that you are using version php 5.5 >

    http://help.pix-theme.com/knowledge-base/recommended-php-configuration-limits/

    Thanks

    8 years, 6 months ago Anonymous
    MySQL version
    5.5 (Direct access not allowed)n>
    8 years, 6 months ago Support team
    Keymaster

    php 5.5 > not MySQL

    http://help.pix-theme.com/knowledge-base/recommended-php-configuration-limits/

    please contact your hosting provider

    Thanks

Viewing 8 posts - 1 through 8 (of 8 total)

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