Hamburger Menu not working

[CetterParticipant]

Hi,

First of all big compliments for this cool theme. I have the problem that the hamburger menu is not displaying when opening on a mobile phone. The 3 stripes appear and after clicking them i get the X. but no menu. So far i tried:

– creating a new separate menu just for mobile – did not work
– adding the main menu as the mobile menu – did not work

Please help.

Our site: http://www.livingsafeonline.com

Best regards,

 

Cyrill

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[Southy65Participant]

Good day the site mentioned, I’m the owner with the above mentioned person, here are a loom link regarding the mobile menu problem. please assist as soon as possible.

 

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[Support teamKeymaster]

Hello.

https://take.ms/m2ASB

Please, replase the file solutech/js/theme.js with attached.

Attachments:

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[Southy65Participant]

Good morning

Is it maybe possible to assist me with the above mentioned step by replacing that part if I give you admin rights?

 

[Support teamKeymaster]

Good morning.

Ok, give me the site url and admin access in the Private Content field.

[Southy65Participant]

If I replace the Solutech-child version: 1.0 with the newer Solutech version: 1.4.1 will my site only be upgraded to the new version and all my stuff will still be there?

[Southy65Participant]

livingsafeonline.com

Do you have an email address then I can add you in users as an admin

[Support teamKeymaster]

To update the theme, you need to replace Solutech, only if no changes have been made to the theme files.

[Support teamKeymaster]

pixtheme.help@gmail.com

[Southy65Participant]

I send you the invitation as an editor or must it be a administrator

[Support teamKeymaster]

Yes, it must be administrator.

[Southy65Participant]

Ok you are an admin now

[Support teamKeymaster]

Can you send a new invitation?

[Southy65Participant]

Ok send

[Southy65Participant]

Cetter just ask if you will do the fix in the the Solutech-child theme, he just contact me and ask me to forward this because he do the tech part

[Support teamKeymaster]

No, I try to update Solutech theme, but it ask me this https://take.ms/DF7TM

Can you download the theme archive from Private Content and install it to the site. It will update the parent theme and will not affect the changes in the child theme.

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[Southy65Participant]

Will stop that 2 step authentication now. will let you know when ready

[Southy65Participant]

Ok I cancel the login on the site also that 2 step authentication. Sorry for the inconvenience

[Southy65Participant]

Hi just want to know did you get in?

 

[Support teamKeymaster]

Yes. I updated the theme, but the styles on the main page have changed. The sections are not stretched to the full width. Are you sure you haven’t changed the parent theme?

[Southy65Participant]

I will ask Cetter because he will know and give you answers sorry for that

[Southy65Participant]

But the hamburger menu problem did you look at it that is my main concern.

[Support teamKeymaster]

I add the code to fix the menu, but on the site I see the old one. If you use cache on the server, you need to clean it.

[Southy65Participant]

Ok thanks sorry for all this hick ups

[Southy65Participant]

Thank you very much I clean the cache as you mentioned and immediately the menu on the mobile sit start working.

[Support teamKeymaster]

You are welcome.

I disabled this option https://take.ms/xFIFS in Jetpack Boost and the sections stretched.

[Southy65Participant]

Thanks again I’m a little green when it come to this stuff, my hair start to get to grey for this. HA HA

[Support teamKeymaster]

It is normal)

[Southy65Participant]

Is there still something you must do on my site?

 

[Support teamKeymaster]

No, I’m done.