Can't upload Theme Nelva

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6 years, 1 month ago adfranco.pr
Participant

I bought this theme, I read and followed the instructions to upload it to my WP. I found the file Nelva.zip and tried to upload via WP and FTP; unfourtunally none works. After few minute appear an error that say that the link I followed is expired. Could you help me please? In order to give you admin access, please provide an email address.

Thank you

6 years, 1 month ago Support team
Keymaster

Hi.

Please, give me site url and admin access in private section.

Thanks.

6 years, 1 month ago adfranco.pr
Participant

You got it 🙂

Private Content Hidden
6 years, 1 month ago Support team
Keymaster
You need set in php.ini
1. post_max_size=64M
2. upload_max_filesize=64M
Nelva.zip size 40.9Mb
6 years, 1 month ago adfranco.pr
Participant

Hi Alexey, I contacted my hosting server asking them to help me with the configuration of the php.ini parameter according to your instructions.

They replied that it is not possible to make this change, since my site is on a shared server and making that modification would affect other sites that were also on that server and warned me that if I change the parameters, they can give me download my site

Is there an alternative that you can give me to use the theme that I bought?

Regards

6 years, 1 month ago Support team
Keymaster

What homepage do you want to install?

6 years, 1 month ago Support team
Keymaster

Please, import the demo, what you want.

Private Content Hidden

6 years, 1 month ago adfranco.pr
Participant

Hi Alex, sorry in my delay resonse.

I will follow your recomendation. I will let you know if I have a problem

Thanks a lot

6 years, 1 month ago Support team
Keymaster

You are welcome)

6 years, 1 month ago adfranco.pr
Participant

Hi Alexey,

Now the theme is uploaded. Im so happy. I installed all the recommended plugins, but it was not possible install the Visual CSS Style Editor plugin. The message says “Download failed. A valid URL was not provided”.

If its possible you could help me?

As always, thank you so much

6 years ago Support team
Keymaster

Hi.

Private Content Hidden

6 years ago adfranco.pr
Participant

Thank you so much. You are the best!! 🙂

6 years ago Support team
Keymaster

If you have a minute, rate our work please. Thanks.

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Can't upload Theme Nelva

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